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Progress Housing Group, based in Leyland, Lancashire, is celebrating after successfully retaining its Customer Service Excellence award.
The original Customer Service Excellence award was attained in 2008 and builds on the success of Charter Mark that Progress Housing Group has held since 1997. In order to maintain the recognition, annual re-assessment is required against the criteria of identifying our customers, engagement, consultation and determining customer satisfaction.
The main focus of the most recent assessment was in the areas of customer services development and any changes that may have impacted on the quality of service given to customers since 2008.
In his feedback the assessor re-iterated his previous comments
that he was impressed with the professionalism and dedication of
all staff at Progress Housing Group and that staff clearly
demonstrate their commitment to delivering outstanding service to
their customers.
