Meeting the standard in Wear Valley

A classic VW camper van will soon be touring Wear Valley as part of a huge two month consultation to set standards for local services.
The van tour is only one way customers can meet staff from Dale & Valley Homes and help develop new standards for things as varied as tenant involvement and financial viability.
Clair Ord, customer involvement manager for Dale & Valley Homes, said: “Two years ago the Tenant Services Authority was formed to regulate social housing in England. It introduced a set of national standards for services provided by organisations such as Dale & Valley Homes.
“As part of those national standards we also have to agree a set of local standards which strengthen the national standards and adapt them to local needs.
“We wanted to have some fun with this so we will be touring with the VW camper, collecting ideas and opinions from customers all over the area.”
The van tour is the third stage of the consultation, which begins on March 2 with a series of focus groups and is followed by a number of market stalls where people can drop by for a chat while they are doing their shopping.
Anyone who wants to be involved in the consultation or who wants to talk about anything to do with the TSA standards should contact Clair Ord on 01388 770972.

A full list of events is below.

Focus Groups:

Weardale Tuesday 2 March, 10-12pm
Crook Tuesday 2 March, 2-4pm
Bishop Auckland Thursday 4 March, 10 – 12pm

Market Stalls

Crook Tuesday 16th March
Bishop Auckland Thursday 18th March
Stanhope Saturday 27th March

Van Tour

Visiting all estates across the Wear Valley area:

Weardale Estates Monday 26th April
Crook and Billy Row Estates Tuesday 27th April
Hunwick, Sunnybrow and
Willington Estates Wednesday 28th April
Bishop Auckland, Dene Valley,
Coundon and Leeholme Estates Thursday 29th April