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Contour Homes has today (23rd November) launched a new Customer Services Directorate.
The new Directorate, headed up by Judith Winterbourne, has been introduced to ensure that tenants enjoy even higher levels of service and its main focus will be on delivering outstanding frontline services.
“This new Directorate comes after a detailed review of the way we deliver our services now and by looking on what we want to achieve in the future,” said Judith. “This new way of doing business will meet our core goals of providing excellent and efficient services and doing more for more people.”
Contour has also recently established a Customer Services Committee comprised of residents and Board Members. It will monitor and review services and has delegated authority from the main Board.
In December and January, customers will be invited to consult on, and influence the Customer Services Directorate to ensure that it is meeting the high standards it set out to achieve.
“These are exciting times for Contour,” said Judith.
“We can look forward to starting the New Year with a
determination to create a directorate which puts our customers at
the heart of what we do. The new structure will focus on providing
excellent services.
