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Ascham Homes opened its doors to residents to take a behind the scenes look at our offices and services. We offered residents the opportunity to come meet our customer services staff to find out about the services we offer. Residents got a real insight into how our Ascham Direct, contact centre is run and listen to staff talk about the performance targets and challenges they face on a daily basis.
Residents were able to ask candid questions about statutory
repairs, the Decent Homes programme, our performance and resident
engagement activities. This was a great opportunity to ask
residents what they thought about emailing appointments and
text messaging appointment reminders. Residents thought that using
these mediums really worked, especially for younger residents who
we are actively targeting through our new campaigns ‘under
35s’ and ‘have we got your number? / email?’.
We also launched our new initiative ‘Direct access’ this is about ensuring residents receive continuity of service, by having staff give out their direct dial telephone number and moving away from the days of the generic number.
This event was so well received by residents that we are
planning further open days.
