Customer feedback has a 'knock on' effect for Homes in Sedgemoor residents

The team working to deliver improvements to Homes in Sedgemoor properties have taken to the streets to get invaluable face-to-face feedback on the recently completed works.

Connaught customer liaison staff knocked on the doors of residents’ homes in Bridgwater and Highbridge to seek opinions on recently completed works including kitchens, bathrooms, electrical and heating upgrades, to discuss any issues and even attend to minor repairs.

During the customer experience exercise, Connaught staff visited more than 2300 homes on West Street, Sydenham Estate and Hamp in Bridgwater as well as Highbridge. Sam Westcott, Connaught liaison officer, explained the exercise: “In order for Connaught to provide the best possible service to Homes in Sedgemoor residents we encourage feedback at every opportunity, as only by hearing from those who matter most are we able to learn what we are good at and what we could perhaps improve.

“Although we already have formal feedback schemes in place the best way to hear from our customers direct is to simply ask them face to face in their homes and it has proved an invaluable exercise, not only in receiving comments on our performance but also in attending to repairs such as tightening door hinges and checking smoke alarms.”

Connaught is working with Homes in Sedgemoor to provide kitchens and bathroom modernisations, electrical and heating upgrades as part of a five year partnership, voids works and reactive repairs to 4500 properties.