Emergency Voice CRM Solution to Protect Households against Winter Floods

Leading Voice CRM specialist, Qire has launched a new emergency voice communications service that will give households advanced warning of severe weather or flooding.

The solution intelligently calls and communicates with households in affected area, providing early warning, emergency advice and information on actions that can be taken to minimise damage.

Flood damage currently costs the UK insurance industry £1.4 billion annually, a figure which could rise as high as £27 billion in the next 100 years, according to research conducted by the Environment Agency.

The solution delivers a customised telephone message to every customer simultaneously, alerting them to the nature of the potential danger, and advising on measures that can be taken to protect themselves and help safeguard their property.

The safety of customers is of paramount importance to utilities and insurance companies but with a little prior warning a great deal can be done to minimise disruption and damage,” said Guy Cooper, CEO at Qire. “Our emergency voice CRM service can be set up, recorded and sent within an hour, ensuring vital information reaches households quickly, so they can take steps to protect themselves.

“A key benefit to households and insurers alike is that the telephone service provides advice on the steps people can take to minimise the impact of any flooding such as taking possessions to the first floor – helping to reduce the £1.4 billion cost of flooding faced by the UK every year.”

The new voice CRM service can also be used by utilities companies to advise customers of planned or emergency maintenance work, and of any potential disruption to services.

www.qire.co.uk