Peter Marsh unveils Tenant Services Authority leadership team

Published by Jon Land for 24dash.com in Housing

Tenant Services Authority (TSA) CEO Peter Marsh this week announced the new TSA leadership team who will be tasked with changing the landscape of affordable housing in England.

The new team brings together the skills and talents of experts from the charity, regulation, local authority, finance and housing worlds.

The TSA is the independent regulator for affordable housing in England established to drive up the standards of service for tenants. The TSA is committed to putting the consumer first, sharing information, and creating a standards framework to deliver excellence and challenge complacency.

The full line up of the TSA top team is:

Peter Marsh – CEO, previously Deputy Chief Executive at the Housing Corporation
Richard Moriarty – Executive Director Market Development, previously the Deputy Chief Executive of Postcomm , with an in-depth economic regulatory pedigree 
Phil Morgan - Executive Director Tenant Services, currently the CEO of TPAS and regarded as the authority on tenant engagement in England
Claer Lloyd Jones – Executive Director Corporate Services, currently a Partner at Rockpools with a  background in the Local Authority, Legal and Governance arenas
Clare Miller – Executive Director Governance and Viability, a Chartered Accountant by background and currently the Director of Regulation at the Housing Corporation
Fiona Fisher – Executive Director Human Resources and Organisational Development, currently Director of Organisational Development at Amnesty International UK with a background in teaching and OD.
The Executive team will work with the newly appointed board, under the Chairmanship of Anthony Mayer.

Tenant Services Authority CEO Peter Marsh (pictured) said: “TSA now has a leadership team with a formidable set of skills and experience.

"What mattered to me most in building this new team was that we chose professionals who shared a passion to make a difference, and who believed in the importance of affordable housing in England.

"This team will make TSA a force for change as we deliver our mission to champion tenant priorities, use choice and incentives to shape the affordable market, and in these difficult economic times, challenge housing providers to ensure their continued viability and to raise standards across the board.”

Profiles of the new Executive Team:

Peter Marsh – CEO TSA
Peter has been one of the chief architects behind the 2008 Housing and Regeneration Act.  He was born in a council house in Basingstoke, graduated from Newcastle University with an Economics & Geography degree and qualified as an Accountant whilst working with the Audit Commission in the North East.  After a spell with KPMG he held the position of Deputy Principal at Gateshead College and then City and Islington College, where he also served on the EC1 New Deal Board.  He joined the Housing Corporation in 2005 and has led the development of the new Regulator since October 2007.  He was appointed CEO of TSA in July 2008.

Claer Lloyd Jones – Executive Director Corporate Services
Claer is a practising solicitor and a seasoned local authority operator.  Claer has a degree in Law from the University of Liverpool and was called to the bar in 1978.  In her early career she combined working as a Law Centre employment and social security lawyer with elected office as a Member for the London Borough of Greenwich.  Claer then became the Head of Legal Services at Lewisham then City Solicitor at Brighton and Hove.  Following this Claer spent 4 years as the Director of Law & Democratic services at the London Borough of Hackney, Claer is currently a  Partner at  Rockpools, heading up the Law & Governance practice and is a Tribunal Chairman.  She is also chair of the GLA Standards Committee.

Commenting on her appointment Claer said: “I am very excited about joining Peter Marsh and the Board at the new Tenant Services Authority to help improve the quality of life for tenants. The TSA needs to be fast and efficient in getting itself established; it's going to be a challenging and fascinating job”

Richard Moriarty – Executive Director Market Development
Richard has led successful regulatory reform giving people greater choice and better service in several sectors, such as postal services, gas and electricity. He grew up in social housing in West London and graduated with a first class Economics degree from the University of Central England, followed by an MSc in Economics from the University of Birmingham.  His early career was spent in Ofgas and then Ofgem, where he was Head of Energy Supply Regulation.  Since 2000 he has worked in the communication sector where he was until recently the Deputy Chief Executive and a Commissioner of Postcomm. He has also advised a range or organisations on regulatory and reform issues, including the European Commission, World Bank and DTI/BERR.  He obtained an MBA (distinction) from Warwick Business School in 2008.  He will join TSA in January 2009 following a career break climbing the Himalayas. 

Commenting on his appointment Richard said "I am looking forward to helping the TSA deliver a step change in the tenant experience of social housing.”

Phil Morgan - Executive Director Tenant Services
Phil is a passionate advocate for tenant engagement, having served as Chief Executive of TPAS (Tenant Participation Advisory Service) for the last nine years.  Phil has been a keen supporter of the shift to a Tenant centred regulatory regime, having recently served on the Elton, Cave and National Tenant Voice Advisory Groups.  Prior to joining TPAS Phil worked as an Assistant Director at the Centre for Local Economic Strategies and prior to that was the Head of Operations at the North West Development Agency. Phil holds a degree in Liberal Studies and is a distinguished professional member of the Chartered Institute of Housing. 

Commenting on his appointment Phil said: “This role offers me the opportunity to turn my commitment to the delivery of high quality tenant focused services into the DNA of what it means to be a good landlord in England, and I very much look forward to ensuring that TSA delivers for tenants and in so doing is regarded as a model for effective housing regulation in the 21st Century. ”

Clare Miller – Executive Director Governance and Viability
Clare is currently the Director of Regulation at the Housing Corporation and has led the Corporation response to the Cave Review of regulation. Clare is a graduate of Aberdeen University and qualified as a Chartered Accountant with Coopers and Lybrand. Clare has overseen the development of a new risk based approach to regulation and in 2007 was recognised for her contribution to housing by the CIH through the award of distinguished professional membership.

Commenting on her appointment Clare said: “I am delighted to be part of the new TSA team. To be able to influence the regulatory regime is an opportunity not to be missed.”

Fiona Fisher – Executive Director Human Resources and Organisational Development
Fiona is a senior Organisational Development professional with experience across the not for profit, health and education sectors.  Fiona has a degree in Education from the University of Reading and an MBA from Portsmouth.  Fiona's early career was in Further Education – leading the teaching of students with learning difficulties and disabilities.  She then moved into Organisational Development – at Surrey Council Social Services and then at the Royal College of Nursing. Fiona is currently the Director of Organisational Development at Amnesty International UK. 

Commenting on her appointment Fiona said: "I am delighted to be joining the team, who together will develop an organisation that puts tenants at the heart of TSA's service delivery.'