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Peter Marsh unveils Tenant Services Authority leadership team
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Tenant Services Authority (TSA) CEO Peter Marsh this week announced the new TSA leadership team who will be tasked with changing the landscape of affordable housing in England.
The new team brings together the skills and talents of experts from the charity, regulation, local authority, finance and housing worlds.
The TSA is the independent regulator for affordable housing in England established to drive up the standards of service for tenants. The TSA is committed to putting the consumer first, sharing
information, and creating a standards framework to deliver excellence and challenge complacency.
The full line up of the TSA top team is:
Peter Marsh – CEO, previously Deputy Chief Executive at the Housing Corporation
Richard Moriarty – Executive Director Market Development, previously the Deputy Chief Executive of Postcomm , with an in-depth economic regulatory pedigree
Phil Morgan - Executive Director Tenant Services, currently the CEO of TPAS and regarded as the authority on tenant engagement in England
Claer Lloyd Jones – Executive Director Corporate Services, currently a Partner at Rockpools with a background in the Local Authority, Legal and Governance arenas
Clare Miller – Executive Director Governance and Viability, a Chartered Accountant by background and currently the Director of Regulation at the Housing Corporation
Fiona Fisher – Executive Director Human Resources and Organisational Development, currently Director of Organisational Development at Amnesty International UK with a background in teaching
and OD.
The Executive team will work with the newly appointed board, under the Chairmanship of Anthony Mayer.
Tenant Services Authority CEO Peter Marsh (pictured) said: “TSA now has a leadership team with a formidable set of skills and experience.
"What mattered to me most in building this new team was that we chose professionals who shared a passion to make a difference, and who believed in the importance of affordable housing in
England.
"This team will make TSA a force for change as we deliver our mission to champion tenant priorities, use choice and incentives to shape the affordable market, and in these difficult economic times,
challenge housing providers to ensure their continued viability and to raise standards across the board.”
Profiles of the new Executive Team:
Peter Marsh – CEO TSA
Peter has been one of the chief architects behind the 2008 Housing and Regeneration Act. He was born in a council house in Basingstoke, graduated from Newcastle University with an Economics
& Geography degree and qualified as an Accountant whilst working with the Audit Commission in the North East. After a spell with KPMG he held the position of Deputy Principal at Gateshead
College and then City and Islington College, where he also served on the EC1 New Deal Board. He joined the Housing Corporation in 2005 and has led the development of the new Regulator since
October 2007. He was appointed CEO of TSA in July 2008.
Claer Lloyd Jones – Executive Director Corporate Services
Claer is a practising solicitor and a seasoned local authority operator. Claer has a degree in Law from the University of Liverpool and was called to the bar in 1978. In her early
career she combined working as a Law Centre employment and social security lawyer with elected office as a Member for the London Borough of Greenwich. Claer then became the Head of Legal
Services at Lewisham then City Solicitor at Brighton and Hove. Following this Claer spent 4 years as the Director of Law & Democratic services at the London Borough of Hackney, Claer is
currently a Partner at Rockpools, heading up the Law & Governance practice and is a Tribunal Chairman. She is also chair of the GLA Standards Committee.
Commenting on her appointment Claer said: “I am very excited about joining Peter Marsh and the Board at the new Tenant Services Authority to help improve the quality of life for tenants. The
TSA needs to be fast and efficient in getting itself established; it's going to be a challenging and fascinating job”
Richard Moriarty – Executive Director Market Development
Richard has led successful regulatory reform giving people greater choice and better service in several sectors, such as postal services, gas and electricity. He grew up in social housing in West
London and graduated with a first class Economics degree from the University of Central England, followed by an MSc in Economics from the University of Birmingham. His early career was spent
in Ofgas and then Ofgem, where he was Head of Energy Supply Regulation. Since 2000 he has worked in the communication sector where he was until recently the Deputy Chief Executive and a
Commissioner of Postcomm. He has also advised a range or organisations on regulatory and reform issues, including the European Commission, World Bank and DTI/BERR. He obtained an MBA
(distinction) from Warwick Business School in 2008. He will join TSA in January 2009 following a career break climbing the Himalayas.
Commenting on his appointment Richard said "I am looking forward to helping the TSA deliver a step change in the tenant experience of social housing.”
Phil Morgan - Executive Director Tenant Services
Phil is a passionate advocate for tenant engagement, having served as Chief Executive of TPAS (Tenant Participation Advisory Service) for the last nine years. Phil has been a keen supporter
of the shift to a Tenant centred regulatory regime, having recently served on the Elton, Cave and National Tenant Voice Advisory Groups. Prior to joining TPAS Phil worked as an Assistant
Director at the Centre for Local Economic Strategies and prior to that was the Head of Operations at the North West Development Agency. Phil holds a degree in Liberal Studies and is a distinguished
professional member of the Chartered Institute of Housing.
Commenting on his appointment Phil said: “This role offers me the opportunity to turn my commitment to the delivery of high quality tenant focused services into the DNA of what it means to be
a good landlord in England, and I very much look forward to ensuring that TSA delivers for tenants and in so doing is regarded as a model for effective housing regulation in the 21st Century.
”
Clare Miller – Executive Director Governance and Viability
Clare is currently the Director of Regulation at the Housing Corporation and has led the Corporation response to the Cave Review of regulation. Clare is a graduate of Aberdeen University and
qualified as a Chartered Accountant with Coopers and Lybrand. Clare has overseen the development of a new risk based approach to regulation and in 2007 was recognised for her contribution to
housing by the CIH through the award of distinguished professional membership.
Commenting on her appointment Clare said: “I am delighted to be part of the new TSA team. To be able to influence the regulatory regime is an opportunity not to be missed.”
Fiona Fisher – Executive Director Human Resources and Organisational Development
Fiona is a senior Organisational Development professional with experience across the not for profit, health and education sectors. Fiona has a degree in Education from the University of
Reading and an MBA from Portsmouth. Fiona's early career was in Further Education – leading the teaching of students with learning difficulties and disabilities. She then moved
into Organisational Development – at Surrey Council Social Services and then at the Royal College of Nursing. Fiona is currently the Director of Organisational Development at Amnesty
International UK.
Commenting on her appointment Fiona said: "I am delighted to be joining the team, who together will develop an organisation that puts tenants at the heart of TSA's service delivery.'
michael barratt
Commented 71 weeks ago
According to the Department for Communities and Local Government the new Tenant Services Authority is dedicated to raising the standard of services by putting tenants first. Act fairly, independently and decisively. To successfully accomplish this mission the Authority and the leadership team must also have the trust and confidence of tenants. Mr Phil Morgan a member of the leadership team does not have my trust and confidence for the reasons given below and within the context of his intended duties as the executive director for tenant services. In November 2006, prior to the circulation to 8,200 council homes of a CD promoting the transfer of Crawley Borough Council’s housing stock to a housing association, I contacted Mr Phil Morgan as MD of TPAS (appointed advisers to Crawley council tenants during the stock options process) and asked him to intervene to urge the Council not to send out the CD because the contents maligned myself and other tenants’ opposed to transfer. Mr Morgan in an email to me date 14th November 2006 refused to investigate or intervene on behalf of those affected tenants to prevent the mass circulation of the CD. Subsequent to the mass circulation of the CD, in respect to which the script had been prior approved by TPAS, the Advertising Standards Authority in July 2007 concluded the claims made in the CD unfairly denigrated a group of tenants opposed to the transfer of council property to a housing association. Breaching the ASA code in respect to clauses 3.1 (Substantiation), 7.1 (Truthfulness) and 20.1 (Denigration & unfair advantage). Mr Morgan in his 14th November 2006 email to me also stated that: “Our role is to be clear that the information contained about the transfer is fair and accurate and we agree it is.” In contrast, ASA in its July 2007 ruling also stated that Crawley Borough Council’s claims appearing in the print media (information prior approved by TPAS according to the Council) regarding the amount of money needed to meet Decent Homes Standard work was inflated and breached their code in regards to substantiation and truthfulness. A similar conclusion also reached by the Audit Commission in December 2006 in respect to what turned out to be a gross overstating of money actually needed to meet DHS. On an earlier occasion in May 2006 I contacted Mr Morgan regarding the accuracy of financial information circulated by TPAS to Crawley tenants. Subsequently I received from TPAS a copy of an email dated 11 May 2006 sent by Mr Morgan to TPAS Southern Region Manager Trevor Smith referring to their response to my concerns and in part said: “Very comprehensive, I doubt if he’ll agree with any of it! In fact he tried to ring me when I was reading it – I’m ignoring his calls.” No regular reader of the online version of this journal would fail to recognise my contribution to readers’ comments. I am an unashamed activist committed to defending council housing against what I see as repeated attempts to by Central Government and a cabal of usual suspects to undermine the Institution by privatisation. Nevertheless, public housing tenants including myself, whatever their personal opinions should be entitled to fair treatment when pursuing their concerns and complaints. I believe that Mr Morgan’s behaviour within the context of the above incidences was found wanting and he did not act in accordance with the high standards that might be expected of a newly appointed executive director for tenant services.