Herefordshire Housing's Big Day Out proves a big success!

Herefordshire Housing’s Big Day Out proved to be a BIG success with both customers and colleagues, when 134 colleagues including the Chief Executive, Directors and Board Members, went out to meet hundreds of our customers across the county.

Going out and about last Thursday (9th October) gave us the chance to find out more about who our customers are and to get a much better understanding of what they need from Herefordshire Housing.

We used our Residents Census to gather information which puts us in a much better position to shape our services according to our customers’ needs.

There was a fantastic approach to the day from colleagues who were really enthusiastic to get out and see more of our estates and neighbourhoods and meet as many customers as possible.

The day was also a great learning experience, as we paired front line colleagues with those who are office based and the combination of skills made great partnerships and made the day run smoothly.

“The best part of the day was working as one big team and meeting customers and improving services for them. I don’t usually get the chance to see customers face to face, so this opportunity was invaluable. It is definitely something I would like to do again.” Kate Bateman, Human Resources.

The day definitely had a positive impact on our customers who got to see us face to face with immediate results. One of the many examples of great customer service offered that day was by Mandy Fincher, Business Support and Barry Coles, Property Services.

They visited a customer and learned that she had some broken kitchen drawers which she didn’t want to bother Herefordshire Housing with. As Barry had his tools with him he was able to fix the drawers while the customer chatted to Mandy and filled in her form.

“The Big Day Out proved to be about much more than collecting information from our customers, everyone involved thought the day was a great success and every part of the day reinforced that we are passionate about working together as a team to be customer focussed and continuously improve services to our diverse range of customers” Peter Brown, Chief Executive.