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The UK’s most authoritative conference on customer service is organised by the Institute of Customer Service and will take place at London Heathrow’s Radisson Edwardian Hotel on 21-22 October 2008.
The ICS Annual Conference is now firmly established as the not-to-be-missed highlight of the customer service calendar. This year’s event offers new and returning delegates fresh opportunities to hear and learn from more than 20 high-profile, influential speakers and opinion formers.
Speakers include:
• Kriss Akabusi MBE, former world champion athlete and now managing director, The Akabusi Company
• Jodie Armore-White, former consumer TV presenter for Australia’s Channel Nine, now working with media and Government organisations on consumer-related issues
• Chris Daffy, managing director of The Academy of Service Excellence and one of the UK’s best known customer service fanatics
• Roger Martin-Fagg, senior lecturer, Henley Management College
• Sarah Fogden, deputy director service transformation in the Cabinet Office
• Natalie Calvert, founder and managing director of Calcom Group.
In addition to the main platform presentations, delegates will have a wide choice of interactive breakout sessions on both days. A showcase exhibition will he held alongside the conference providing opportunities to discuss the latest developments and initiatives emerging in customer service.
One of the highlights is the gala dinner, held on the first evening of the conference, giving unparalleled networking opportunities.
Conference chairman Robert Crawford, ICS executive director, says the event will play a crucial part in looking to the future of customer service, stimulating new ideas and highlighting how customer service professionals will need to adapt to stay ahead.
“With the combination of outstanding presentations, choice of breakout sessions, exhibition and gala dinner, the conference is a must-attend event for customer service professionals to learn
new techniques and ideas to take back to work.” For further information go to: icsconferences.com or call: 01462 490609.
