New Progress Housing Association Recognised for Quality Service » Housing » 24dash.com

New Progress Housing Association is celebrating after being awarded a prestigious Accreditation by the Telecare Services Association.

After months of hard work and preparation, the Lifeline and Telecare Installation Team and Control Centre, based at Sumner House, King Street, Leyland, has achieved The Associations Part Two Accreditation.

The result of the one-day inspection puts NPHA alongside only 61 other accredited members in the UK with both TSA Parts 1 and 2. (Figures from Summer 2008 Link Magazine.)

The Telecare Services Association (TSA) has a code of practice which is a quality standard recognised within the sector of social alarm service providers.

The Group achieved the TSA Part 1 accreditation in 2006 for the call handling operations within the Control Centre and now undergoes an annual audit to ensure that it is continuing to meet that standard.

On Wednesday August 13 the Lifeline and Telecare Installation Team were formally notified that they had completed TSA 2, which is the code of practice for Telecare installation services.

New Progress offers lifeline and telecare services throughout the county. These services provide support, which helps potentially vulnerable people to maintain their independence in the community.

A simple to use pendant alarm system and wireless sensors means that assistance is readily available, 24 hours a day. At the touch of a button or through changes in the home environment, customers are connected to one of the response centre staff who offers appropriate support. This can include contacting a family member or friend, sending an emergency mobile response, or if necessary, alerting the emergency services.

To become code compliant, and receive the accreditation, organisations need to have detailed procedures covering all aspects of its operations and demonstrate that service delivery is in accordance with the procedures.

Head of Customer Services, Loraine Simpson, said: This is a great achievement for the team and it is recognition for the excellent service they provide.

For our customers it means that we are providing services in accordance with the quality standards set by the UK Association for Telecare services, the TSA. This means that they can expect us to deliver a high quality, consistent service.