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Hi, I'm Karen Wormwell and I want to welcome you to the online radio show for People Managers in the Public Sector. Every month, you can hear interviews with top HR professionals and industry experts, who share their insights on some of the biggest challenges facing HR teams today.
The delivery of customer service in the public sector is something we all experience. Most of us have little or no choice about who provides our services.
This month I talk to Angela O’Connor, Executive Director HR (Policing) at National Policing Improvement Agency and Paul O’Brien, Chief Executive at the Association of Public Service
Excellence, who are both passionate about ensuring that top quality customer service levels are reached and maintained.
