Excellence in Customer Service, The ICS Annual Conference 2008

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In support of our aim to share authoritative customer service knowledge and provide networking opportunities for all customer service professionals, we have constructed a speaker panel of influential industry leaders.

Amongst the 16 strong speaker line up is Sarah Fogden, deputy director, service transformation implementation, delivery and transformation group, The Cabinet Office - an influential figure in the Cabinet Office and a woman with an incredible story.

Also this industry leading event presents stories and case studies from first direct, 02, edf energy, Sainsburys, University College London and Henley Management College. Kriss Akabusi will be closing the event with an engaging and inspiring story.

The event is being held 21-22 October 2008 at the Radisson Edwardian Hotel, Heathrow. Please contact us to find out more about this educational opportunity or visit icsconferences.com for the full programme

24dash.com is a social housing and public sector news service combining breaking UK stories with your own organisation's news, views and press releases.

Becoming a member is free, giving you the ability to voice your own thoughts and comment on all content within 24dash.com as well as receiving our weekly e-newsletter containing the latest stories and job listings.

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If 24dash could help housing professionals become generators of content for their site and others it would be another step towards the interactions needed between citizen-customers and those providing public services.

- David Wilcox, Designing for Civil Society
www.designingforcivilsociety.org

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