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Service Improvement Officer
Do you enjoy a varied and interesting work load? Have you got what it takes to make a real difference to improving Stockport Homes’ services, as well as keeping the organisation on top of the latest developments in housing? A lot of questions to consider! This role is both different and rewarding for the right person.
Establishing consistent and effective approaches to policy and strategy development across the organisation is a key element of the role, alongside ensuring developments in the wider government agenda are considered, and where appropriate embedded in organisational practice. Both of these are critical areas that will help determine the ongoing success of the business. You will have the vision to help and advise Managers and staff whilst also ensuring effective project management leads to continuous improvement.
We are looking for someone who will be able to advance our existing culture of cross cutting service improvements, for example, through coordinating customer satisfaction monitoring and developing the service improvement plan. You will also take responsibility for the submission of entries for appropriate awards and recognition, including Chartermark Customer Excellence Award.
This diverse and exciting role requires an enthusiastic, highly motivated and well organised individual. You will have excellent IT skills, attention to detail and the ability to formulate new ideas whilst listening to detailed and informed feedback from staff, the Board and customers.
Closing Date: 25th November 2008
Interview Date: 11th December 2008
We offer attractive conditions of service and a range of employee benefits including a commitment to personal development and a final salary occupational pension scheme. Further details and an application form are available from: Recruitment Team, 1st Floor Stopford House, Stockport, SK1 3XE. Tel: 0161 474 4482/2069 Minicom: 0161 474 3350 or email: jobs@stockport.gov.uk
Establishing consistent and effective approaches to policy and strategy development across the organisation is a key element of the role, alongside ensuring developments in the wider government agenda are considered, and where appropriate embedded in organisational practice. Both of these are critical areas that will help determine the ongoing success of the business. You will have the vision to help and advise Managers and staff whilst also ensuring effective project management leads to continuous improvement.
We are looking for someone who will be able to advance our existing culture of cross cutting service improvements, for example, through coordinating customer satisfaction monitoring and developing the service improvement plan. You will also take responsibility for the submission of entries for appropriate awards and recognition, including Chartermark Customer Excellence Award.
This diverse and exciting role requires an enthusiastic, highly motivated and well organised individual. You will have excellent IT skills, attention to detail and the ability to formulate new ideas whilst listening to detailed and informed feedback from staff, the Board and customers.
Closing Date: 25th November 2008
Interview Date: 11th December 2008
We offer attractive conditions of service and a range of employee benefits including a commitment to personal development and a final salary occupational pension scheme. Further details and an application form are available from: Recruitment Team, 1st Floor Stopford House, Stockport, SK1 3XE. Tel: 0161 474 4482/2069 Minicom: 0161 474 3350 or email: jobs@stockport.gov.uk
| Location: | North West |
| Salary: | £21,411 - £25,320 (Pay Award Pending and subject to Job Evaluation, further progression up to £27,594 subject to continuous exceptional performance) |
| Start Date: | |
| Job Ref: | 4562 |
| Name: | Recruitment Team |
| Tel: | Tel: 0161 474 4482/2069 Minicom: 0161 474 3350 |
| Fax: | |
| Posted: | 14-11-2008 |
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