Tim Kidson

24dash.com columnist Tim Kidson is a business development specialist, facilitator and inspirational speaker.

He works in both the public and private sectors with CEOs who want to be winners; senior people who wish to change their thinking, change their behaviour and change what they do in order to improve both themselves and their organisations.

Great Expectations

November 22nd, 2011 by Tim Kidson

There is a lot of loose talk around customer care orcustomer experience. Lots of business people talk about it but few organisationsactually deliver excellence consistently, over time.At Pearl Lake Leisure Park in Herefordshire, Glenn Jones andhis team have been working hard in this area over many years...

Below the water line

September 29th, 2011 by Tim Kidson

In any business there are always jugular issues, below the water line things, that if left unresolved to the satisfaction of all parties, will sink the ship.Twenty five years ago our Relate counsellor said, “You’ve come here today because your relationship is in some kind of ditch. Well, after a few mee...

Value

September 18th, 2011 by Tim Kidson

The demands of business are such that we can so easily lose sight of our values, or even worse, forget what it is that really matters to us.Back in 1955 a well meaning uncle gave me a copy of Mr Crabtree Goes Fishing by Bernard Venables. It is a paperbackof cartoon sketches showing Mr Crabtree and his you...

Engaged to be......

August 30th, 2011 by Tim Kidson

It seems that there is more pressure than ever from people and organisations that want to engage with us, in one way or another, all the time.It is easy to see why this could be when cars, banks, hotel rooms and even beer could be seen to be more or less all the same, whatever the branding says. How else do...

Fishes and wishes

August 22nd, 2011 by Tim Kidson

A holiday break is a great time to review one’s life, to think about the things that are working for you and the things that could be better. For many of us it is that often elusive balance between work, family, hobbies and community.I was on a lake recently and fished hard for six hours without seeing ...

Natural causes

August 22nd, 2011 by Tim Kidson

No matter how you or I may want to run our business, there are some natural laws that, sooner or later, whether we like it or not, simply have to be obeyed.I was asked to work with a family business recently where the issues were not so much with the business model or the quality of the products or se...

Nonsense and social media

June 2nd, 2011 by Tim Kidson

PointThe problem for those businesses that are preoccupied with all the various social media options is that a lot of activity is not actually a route to market, but more of a dead end street.StoryI know someone who offers professional services in the HR field. Paula really does spend a lot of time an...

Down and up

April 28th, 2011 by Tim Kidson

There’s so much in the media about all the 40/50 somethings that are out of work, but it’s a great place to be if you know what to do about it.We know lots of these people that are now in the market place and there has never been a better time to set up and run a business from home. The single most imp...

Finding your level

April 27th, 2011 by Tim Kidson

We aspire to excellence; we have to in this global economic climate. So we work hard, we do the learning, we do the personal development, get the results and maybe some publicity and ......and then.......someone notices.I remember Dr Taylor. When I was a boy he worked as a GP in a surgery on a local ...

In House

April 22nd, 2011 by Tim Kidson

The world is so complex that there will always be limits to the knowledge we have, but there may be no limit to the knowledge we need.I was interviewing the MD of an award winning internet / retail business that has doubled its High Street presence in the last couple of years.http://www.youtube.com/watch?v=lJFC8_yu5hg I asked about the advice he would give to the many people out there that a...